1. Introduction
LawtonAsia Insurance Brokers Ltd. (“we”, “us”, “our”, or the “Company”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, transfer, store and otherwise process your personal data when you:
Visit our website;
Request insurance quotations;
Purchase insurance products through us;
Submit claims or claim-related information;
Contact us by email, telephone, social media or other channels; or
Use any services provided by us.
2. Data Controller
The data controller responsible for your personal data is:
LawtonAsia Insurance Brokers Ltd.
Address: One City Centre, 20th Floor Unit 6, 548 Phloen Chit Road, Lumphini, Pathum Wan, Bangkok 10330
Telephone: (+66) 2 654 1150
Email: info@lawtonasia.co.th
For privacy-related enquiries, please contact:
Data Protection Officer
Email: dpo@lawtonasia.co.th
3. Personal Data We Collect
We may collect the following categories of personal data:
A. Identity Information
Full name
Date of birth
Nationality
Gender
Identification card number
Passport number
B. Contact Information
Residential address
Correspondence address
Telephone number
Email address
C. Insurance Information
Insurance policy details
Coverage requirements
Claims history
Beneficiary information
Risk assessment information
D. Financial Information
Bank account information
Payment details
Premium payment records
E. Technical Information
IP address
Device information
Browser information
Website usage information
Cookies and similar technologies
F. Sensitive Personal Data
Where necessary for arranging, administering or servicing accident and health insurance products, we may collect sensitive personal data, including:
Medical history
Health conditions
Medical reports
Disability information
Treatment records
Medical certificates
Information relating to claims and injuries
We will collect and process sensitive personal data only where permitted by law and, where required, with your explicit consent.
4. Purposes of Processing
We may process your personal data for the following purposes:
Providing insurance brokerage services;
Obtaining quotations from insurers;
Advising on insurance products;
Arranging, renewing and administering insurance policies;
Processing claims and assisting with claim submissions;
Verifying identity and conducting customer due diligence;
Communicating with you regarding policies and services;
Complying with legal and regulatory obligations;
Managing complaints and disputes;
Conducting internal audits and risk management;
Preventing fraud and misconduct;
Improving our services and website;
Sending marketing communications where permitted by law.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
Your consent;
Performance of a contract;
Compliance with legal obligations;
Legitimate interests pursued by us or third parties;
Establishment, compliance, exercise or defence of legal claims;
Protection of vital interests;
Other lawful bases permitted under applicable law.
6. Disclosure of Personal Data
We may disclose your personal data to:
Insurance companies and reinsurers;
Insurance adjusters and claims administrators;
Medical providers and healthcare professionals;
Service providers and contractors;
IT and cloud service providers;
Professional advisers including lawyers, accountants and auditors;
Regulatory authorities, courts and government agencies;
Group companies and affiliated entities; and
Other parties where required by law or authorised by you.
We require recipients to maintain appropriate confidentiality and security measures.
7. International Transfers
We may transfer personal data to recipients located outside Thailand where necessary for providing services, arranging insurance coverage, claims handling, data hosting or group administration.
Where required by applicable law, we will implement appropriate safeguards to protect transferred personal data.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulations.
Retention periods may vary depending on:
The nature of the information;
Regulatory requirements;
Limitation periods for legal claims; and
Operational business needs.
When personal data is no longer required, it will be securely deleted, anonymised or destroyed.
9. Security Measures
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.
Such measures may include:
Access controls;
Encryption where appropriate;
Secure storage systems;
Staff training;
Monitoring and incident response procedures.
10. Your Rights
Subject to applicable law, you may have the right to:
Access your personal data;
Obtain a copy of your personal data;
Request correction of inaccurate data;
Request deletion of personal data;
Request restriction of processing;
Object to certain processing activities;
Request data portability;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with the relevant supervisory authority.
Requests may be submitted using the contact details provided in this Privacy Policy.
11. Direct Marketing
Where permitted by law, we may send information regarding insurance products, promotions, events and services.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.
12. Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and enhance website functionality.
Further information is available in our Cookie Policy.
13. Children
Our services are not intended for children without parental or guardian involvement. Where personal data relating to minors is collected, we will comply with applicable legal requirements.
14. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Any updated version will be published on our website and will become effective upon publication.
15. Contact Us
If you have any questions regarding this Privacy Policy or our processing of personal data, please contact:
LawtonAsia Insurance Brokers Ltd.
20-06, One City Centre, 548 Phloen Chit Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand
Phone: (662) 654-1150
Fax: (662) 654-1151
Email: dpo@lawtonasia.co.th
Website: https://www.lawtonasia.com/contact-us/